All plans include everything you need to start selling any type of product, including full access to the platform with all core features, access to efficient sales clients, full stock-taking functionality, numerous reports, full API access and much, much more.
PER STORE
* Required.
PER STORE
* Required. Includes up to 5 hours of assistance, and applies on a per-store basis.
Basically everything.
With Flow Retail Enterprise you also have the possibility of hosting Flow Retail in your own infrastructure environment.
All our packages essentially include all features. The main difference lies in the number of stores, and how they are connected.
Flow Retail is built for retail chains, bringing all the stores together, including each warehouse within every store if you have more than one.
We offer a variety of sales clients, including Flow Checkout (tablet), Flow Sales (desktop), and Flow Assistant (mobile). The choice is yours.
Most of our support team has worked in stores, so they immediately understand your issues, and will assist you with true passion.
Connecting Flow Retail POS with your ERP or eCommerce platform is a crucial part of the system’s success, and with our solid API, its all up to you.
Flow Retail is built in the cloud, for the cloud, and is always available. No need for a VPN or anything else beyond a basic internet connection.
The cost mainly depends on the number of stores, tills, and users.
As an example for a single store with two tills and five employees, the monthly cost would be €150 for access to all core features. Additionally, you should expect some setup assistance. Our startup package is set to €500 per store, which should be sufficient to get you well started. Assistance on setting up integration with e-commerce platforms like Shopware is not included.
For a larger retailer with lets say 20 stores, all connected, one should expect a more or less similar price per store. However, in such cases there is typically a custom project price for assisting in getting everything up running smoothly, including potential integration with your ERP system, etc.
We include all core features to all of our clients. In addition to the core features, we continuously build addons to Flow Retail, like our own and fully-featured Flow Service and After-sales addon, our own Flow Giftcard platform, and more minor addons like SMS and messaging. The addons have fixed prices depending on the number of stores and users.
Payment is issued by invoice, with a quarterly billing cycle. We don’t believe in binding our clients to long contract terms, however, we offer both 12 month and 36 month contracts for larger clients, where we offer a discount based upon various factors.
We believe in self-service, and all our clients can easily add stores, warehouses, users, tills, and more directly from the Flow Backoffice in any web browser. Changes in any of these metrics will be automatically reflected in the next billing cycle.
Our system counts active users, meaning users who have logged in over the last 30 days. Inactive users will automatically be removed from the next billing cycle if they do not have any activity before the next cycle.
Currently, our team creates all new accounts, which is normally done within a day or two. You can then start creating your product group hierarchy, import your products from Excel using our very flexible import functionality, etc.
As for POS hardware like receipt printer, barcode scanner, card payment terminals, etc., it depends on whether you already have such equipment and whether it is supported by Flow Retail (in most cases it is). For card terminal processing we have support for some of the major brands, from Adyen to Stripe, all of which typically take just a few days to get up and running (including the shipment of the terminal to you).
In general, you should plan for at least 3-4 weeks until you are ready to start selling in Flow Retail, and with a few more months if you are a large retailer with many stores and where you need to integrate your ERP with the POS.
In practice, Flow Retail works in any market; however, we currently support only one currency per tenant. This means that if you are a multinational retailer with stores in various countries with different currencies, you will need separate tenants for each country (currency). There are good reasons to keep this separation, so it might actually be beneficial. Get in touch to discuss such scenarios in more details.
Our biggest client currently is the Nordic retailer POWER, which has around 270 stores across four countries, SAP as the ERP and much more. Flow Retail is perfect for such large retailers; however, if your company is of that size, expect an implementation and rollout duration of 1-3 years depending on various factors.
We love questions. Get in touch, and one of our retail and commerce experts will get back to you ASAP.
